FAQ's
Product & Ingredients
Below are some of are common questions about our products and their ingredients
Are Crispy cookies allergen free?
Our bakery is a nut-free zone, perfect for cookie lovers with nut allergies! However, Crispy cookies do contain sugar, dairy, eggs, and gluten, so please enjoy with care if you’re avoiding any of these ingredients.
Are Crispy cookies Kosher?
Yes! Our delightful treats are certified OU-D Kosher, so you can indulge with peace of mind.
How long do the cookies stay fresh?
The “Best By” date on the package is your guide. If you resist eating them in one sitting (we dare you!), keep them in an airtight container to preserve that perfect crunch.
How large is a serving?
2.5 servings per bag (about 6 cookie). But hey, no judgment if you savor every last crumb yourself!
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
Do you offer free shipping?
Absolutely! We provide free shipping on all orders!
When will I receive my order?
Most orders ship within 24 hours and should arrive in 3-4 days. However, delays may occur due to traffic, weather, or unexpected events (planes, trains, and postal magic included!).
Can I ship to multiple locations in the same order?
At this time, each order ships to one address only. For multiple destinations, consider placing separate orders—shopping champions, your moment awaits!
What if my order is delivered damaged or the wrong cookies were sent?
Oh no! If your cookies are having a bad day or you receive the wrong flavor, we’ll send replacements ASAP. Just contact us, and we’ll make things right!
Do you accept returns?
Unfortunately, we don’t accept returns since our cookies are perishable. But if there’s a mistake with your order, reach out, and we’ll happily send new ones your way.
Do you ship to PO Boxes?
Sorry, we don’t currently ship to PO Boxes—please provide a valid street address.
Do you ship outside the US?
Not yet, but we’re working on it. Stay tuned!
Customer Service
Below are some common questions related to Customer Service
How do I contact you?
Got a question? We’re all ears (and cookies)! Drop us an email at crispy@thecookiedepartment.com or give our Cookie Customer Care team a call at 646-568-5657. We’re here Monday through Friday, 9am - 5pm PST, ready to talk all things cookies!
Can I change my order?
Once your order is packed and shipped, we can’t make changes. But on the bright side, your cookies are already on their way to you!
Can I buy Crispy cookies at my local store?
Not yet—but we’re working hard to make that happen! In the meantime, you can always order directly from our website.
Do you offer discounts?
We love surprising our customers! Keep an eye on your inbox for special offers and deals that pop up now and then.
Can I buy Crispy cookies wholesale or in bulk?
Absolutely! For bulk or wholesale orders, reach out to us directly—we’d love to help you stock up or cater that next cookie party!
Where are Crispy cookies made?
Proudly baked in the USA!
Subscriptions
Below are some common questions about how subscriptions work and how to manage your account.
Does subscribing give me an ongoing discount?
Yes! Subscribing to our Crispy cookies unlocks exclusive discounts, so you can snack like royalty while saving big.
Can I make changes, pause or cancel my subscription?
Absolutely! Manage your subscription anytime—whether you need a snack break, want to add more cookies, or just need to adjust your delivery schedule.
How often will I receive a shipment of Crispy?
It’s up to you! Choose the delivery frequency that works best—whether it’s a weekly snack fix or a monthly cookie binge, we’ve got you covered.